The scope of the ISO/IEC 27001:2013 certification is limited to the Information Security Management System (ISMS) which supports ServiceNow as a provider of enterprise cloud-based solutions that define, structure, manage and automate services across the global enterprise, as well as all supporting resources including global data center operations and infrastructure, applications, end-user services, and product development, and aligned with ISO/IEC 27017:2015 (Code of practice for information security controls based on ISO/IEC 27002 for cloud services) and ISO/IEC 27018:2014 (Code of Practice for Protection of Personally Identifiable Information (PII) in public clouds acting as PII processors) in accordance with the Statement of Applicability, approved June 19, 2018. Assets within scope of the ISMS include: internal information assets, customer data, software, hardware, people, and physical assets to host, support and operate the enterprise cloud-based solutions. The data centers in the following locations house the infrastructure used to deliver the enterprise cloud-based solutions: Virginia, California, Florida, Washington, Toronto, Calgary, London, Amsterdam, Geneva, Zurich, Sydney, Melbourne, Singapore, Hong Kong, São Paulo and Campinas. Additionally, ServiceNow uses a third party cloud service provider to host some ServiceWatch customers. Excluded from the scope are all operations of third party data centers and the third party cloud service providers.
Headquarters, Engineering, Sales, Human Resources (HR), operations, Information Technology (IT): 2225 Lawson Lane, Santa Clara, California, 95054, United States
Engineering, Operations: 3260 Jay Street, Santa Clara, California, 95054, United States
Main location of the ISMS, Security and Compliance, HR, Sales, Engineering: 4810 Eastgate Mall, San Diego, California, 92121, United States
Sales, Operations, IT: 4400 Carillon Point, Kirkland, Washington, 98033, United States
Sales, Operations, IT: 12900 Science Drive, Suite 100, Orlando, Florida, 32826, United States
EMEA Headquarters: Hoekenrode 3, 1102 BR, Amsterdam, The Netherlands